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Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data

Referenz

Müller, O., Junglas, I., Debortoli, S., & vom Brocke, J. (2016). Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data. Management Information Systems Quarterly Executive (MISQE), 15(4), 243-258.

Publication Type

Beitrag in wissenschaftlicher Fachzeitschrift

Staff Members

Prof. Dr. Jan vom Brocke Prof. Dr. Oliver Müller Prof. Dr. Iris Junglas Dr. Stefan Debortoli

Participating Institutions

Institut für Wirtschaftsinformatik Hilti Lehrstuhl für Business Process Management