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Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data

Reference

Müller, O., Junglas, I., Debortoli, S., & vom Brocke, J. (2016). Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data. Management Information Systems Quarterly Executive (MISQE), 15(4), 243-258.

Publication Type

Article in Scientific Journal

Staff Members

Prof. Dr. Jan vom Brocke Prof. Dr. Oliver Müller Prof. Dr. Iris Junglas Dr. Stefan Debortoli

Participating Institutions

Institute of Information Systems Hilti Chair of Business Process Management