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Improving IT-Service Business Processes by Integrating Mobility: The Role of User Participation Results from Five Case Studies

Reference

vom Brocke, J., Thurnher, B., & Winkler, D. (2008). Improving IT-Service Business Processes by Integrating Mobility: The Role of User Participation Results from Five Case Studies. Paper presented at the International Conference on e-Learning, e-Business, Enterprise Information Systems, and e-Government (EEE'08), Las Vegas, USA.

Publication Type

Paper in Conference Proceedings