Improving and innovating content-intensive processes
Project Description
Organizations are increasingly challenged to manage growing amounts of unstructured information. Problems that arise for information management concern the search, retrieval, and effective reuse of content across the corporation. Such problems emerge, among others, because processes are not sufficiently aligned with corporate content management.
An IS domain that studies the management of information in organizations is enterprise content management (ECM). ECM "is the strategies, tools, processes, and skills an organization needs to manage its information assets over their lifecycle" (Smith & McKeen, 2003). As such, ECM should be understood as both, an organizational as well as technological approach. However, past research on ECM has mainly addressed the technological side of ECM, neglecting organizational aspects of ECM like improving processes through ECM.
Therefore, this PhD project explores the potentials of organizational ECM initiatives for improving so-called "content-intensive processes". A process improvement framework that addresses three phases, namely analyze, change and monitor, will be used as a guiding structure for the study. The dissertation aims at developing tools and instruments that can guide and facilitate the improvement of content-intensive processes.
An IS domain that studies the management of information in organizations is enterprise content management (ECM). ECM "is the strategies, tools, processes, and skills an organization needs to manage its information assets over their lifecycle" (Smith & McKeen, 2003). As such, ECM should be understood as both, an organizational as well as technological approach. However, past research on ECM has mainly addressed the technological side of ECM, neglecting organizational aspects of ECM like improving processes through ECM.
Therefore, this PhD project explores the potentials of organizational ECM initiatives for improving so-called "content-intensive processes". A process improvement framework that addresses three phases, namely analyze, change and monitor, will be used as a guiding structure for the study. The dissertation aims at developing tools and instruments that can guide and facilitate the improvement of content-intensive processes.
Relevance to Liechtenstein
Enterprise Content Management (ECM) is a contemporary topic for companies from all industries, and various regional companies are currently developing their ECM capabilities. The dissertation involves case studies with several Liechtenstein companies, for example, Hoval and Ivoclar Vivadent.
