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Mystery Shopping in Private Banking (Austria)

Project Description

The aim of this project is to determine the quality of customer service and to identify the areas that require improvement. To be more specific, we assess the administrative functions and interpersonal skills of bank employees. We evaluate sales effectiveness of platform and relationship managers by analyzing whether the bank staff is listening to its customers, how friendly they are, the time to spend in order to receive a solution as well as the quality of the solution. Using different mystery shopping techniques such as face-to-face, telephone, postal, internet and video assessments, we get a comprehensive picture of the quality of the banks' customer service. After evaluating the customer service and performance of bank employees, a report is submitted and presented to the client.

Project Participants

Employee
Lic. oec. HSG Oliver C. Oehri
- Principal Investigator
Principal Investigator
Employee
MMag. Dr. Wilfried Amann
- Project Collaborator
Project Collaborator
Dr. Marcel Vaschauner MBA
- Project Collaborator
Project Collaborator

Innovation-Efficient Firms: Patterns, Processes and Techniques

Project Description

Striving to support companies in Switzerland and Liechtenstein to keep their innovation performance up or even better - improving it, the anticipated doctoral thesis is meant to take a closer look at innovation-efficient companies. In detail, Bayrle (in press) found evidence that innovation-efficient companies show significantly more growth with time lag. Now the question arises, which patterns, processes and techniques are needed in order to improve a firm's innovation-efficiency. Therefore, this project focuses on identifying patterns, processes and techniques, which are positively related to the innovation capability as well as the firm performance. The results of the thesis will help researchers to sharpen the knowledge of efficient innovation companies in today's environment. Practitioners will benefit from implications on what patterns, processes and techniques they might consider to involve or adjust in order to improve their firm's innovation efficiency, related to it, the firm's financial performance. The work also contributes to the research focus of the University of Liechtenstein: Insights are gained about how innovation performance and profitability of companies can be promoted.

Innovation-Efficient Firms: Patterns, Processes and Techniques

Project Description

Striving to support companies in Switzerland and Liechtenstein to keep their innovation performance up or even better - improving it, the anticipated doctoral thesis is meant to take a closer look at innovation-efficient companies. In detail, Bayrle (in press) found evidence that innovation-efficient companies show significantly more growth with time lag. Now the question arises, which patterns, processes and techniques are needed in order to improve a firm's innovation-efficiency. Therefore, this project focuses on identifying patterns, processes and techniques, which are positively related to the innovation capability as well as the firm performance. The results of the thesis will help researchers to sharpen the knowledge of efficient innovation companies in today's environment. Practitioners will benefit from implications on what patterns, processes and techniques they might consider to involve or adjust in order to improve their firm's innovation efficiency, related to it, the firm's financial performance. The work also contributes to the research focus of the University of Liechtenstein: Insights are gained about how innovation performance and profitability of companies can be promoted.

Momentum Strategies for Swiss Investors

Project Description

Different momentum strategies for Swiss investors are tested. The aim of the project is to find out if an ordinary momentum strategy for an international diversified stock portfolio can beat the benchmark MSCI.

Project Participants

Employee
Prof. em. Dr. Marco J. Menichetti
- Principal Investigator
Professor Emeritus - Liechtenstein Business School
Principal Investigator

Möglichkeiten zur Verbesserung des "Social Impacts" in der Mikrofinanz-Wertschöpfungskette durch Einbezug von CO2 Zertifikaten

Project Description

Ziel des Projekts ist die Entwicklung einer möglichst effizienten Verknüpfung der beiden Wertschöpfungsketten "Carbon Market" und "Mikrofinanz", die zu einer Verbesserung des Lebensstandards der von Armut bedrohten Einwohner von primär ruralen Gebieten in Entwicklungsländern beitragen kann. Gleichzeitig soll diese Lösung dazu verhelfen, die globalen CO2 Emissionen zu reduzieren und damit den Klimawandel abzudämpfen.
Um dieses ZIel zu erreichen, müssen die methodischen Eigenheiten in der Wertschöpfungskette der sogenannten "Programs of Activities" im Clean-Development-Mechanismus (CDM) wie auch im Bereich des Marktes für freiwillige Emissionszertifikate (z.B. Gold Standard) detailliert erfasst werden. Zuerst werden im Carbon Markt die Motivation der Marktteilnehmer abgeklärt, um PoA zu initiieren und zu finanzieren. Es wird erfasset, wie gross der PoA Markt ist, welches
Wissen und welche Erfahrung notwendig ist, um solche aufzubauen und welche Hürden solche Projekte vor allem verhindern oder verzögern. Auch erfolgt eine Analyse der Marktteilnehmer, um nach Abschluss des Projektes einen Übersicht zu haben, welche Marktteilnehmer untereinander Kooperationen eingehen könnten. Damit Mikrofinanzinstitute in die Lage gebracht werden können, solche PoA mit erneuerbaren Energieprojekten durchzuführen, werden die Wissens- und Erfahrungslücken in Mikrofinanzinstituten erfasst.
Die Verbindung von Mikrofinanz mit der Finanzierung von erneuerbaren Energieprojekten, welche durch den Clean Development Mechanismus kontrolliert werden, führt zu einer vermehrten Klimafinanzierung.

Scientific, Economic and Societal Impact

Die Bedeutung der erwarteten Forschungsresultate für die Fachwelt ergibt sich vor allem durch die Kombination respektive die Verbindung von Asset Management und Investitionen im Mikrofinanzbereich
mit dem Handel von CO2-Zertifikaten einerseits und der Bündelung der Kräfte im Bekämpfen des Klimawandels und der Armut in Entwicklungsländern andererseits.
Nutzniesser aus diesem Forschungsprojekt sind zum einen die Mikrokreditnehmer, welche zu günstigen Konditionen ihre Energieprojekte finanzieren können, andererseits die Investoren im Mikrofinanzbereich, welche ihr Risiko vermindern können und gleichzeitig einen grösseren „Social Impact“ erwirken können. Drittens erhöhen sich über die Verbindung der beiden Wertschöpfungsketten die Anreize, CO2-reduzierende Projekte zu realisieren, was den weltweiten Klimazielen dient.

Keywords

Microfinance

Project Participants

Employee
Dr. Richard Hermann Vögeli
- Principal Investigator
Principal Investigator
Employee
Prof. em. Dr. Marco J. Menichetti
- Project Collaborator
Professor Emeritus - Liechtenstein Business School
Project Collaborator

mobiLIty: Everyday Mobility at Uni Li

Project Description

Mobility and sustainability are some of the most pressing challenges of our time. While socio-technical solutions are transforming the urban environments that characterize much of the globe today, infra-structure planning often fails to adequately incorporate the everyday movements of people - which are key to how cities and regions function on a daily basis - into these plans. This often results in a disconnect between these routine "spatial practices" of people travelling between home and work, going grocery shopping, taking their children to school, and the policies that attempt to shape the urban environment and engender a more sustainable future. In the Principality of Liechtenstein alone, more than 20'000 people travel outwards and 12'000 people travel inwards on a daily basis, the ma-jority of whom move by private vehicles. These spatial practices indicate that Liechtenstein is part of an extended urban region, with a scope far beyond just cross-border travel: a region that must be understood as an interdependent whole.

This abstract conception of urbanization becomes concretely visible at the University of Liechtenstein, which is an important destination for people throughout the Alpenrheintal (ART), greater Bodensee Region (BSR), and beyond. If such urban regions are to be made more sustainable in the future, plans must incorporate everyday spatial practices, to understand not just where people are going, but why and the details of how they get there. Is convenience the primary driver of travel and modal choice? Is it geographical location? What role do conceptions of living a more sustainable lifestyle or contrib-uting to positive environmental change play? Applying methods developed by the applicant in the context of Southern Africa, including a novel smartphone application collecting volunteered geograph-ic information (VGI), can link patterns of movements with these kinds of choices. This project therefore proposes conducting a VGI study with volunteers from the University of Liechtenstein, to visualize the way people move to the university on a daily basis. Complementing this digital research will be expert interviews with members of the university administration and local governance, in order to unpack both the challenges and opportunities these routines present for mobility and sustainability. The final output will comprise a series of key findings and recommendations that could inform the formulation of a university-wide mobility and sustainability concept, as well as several publications intended for academic audiences and an exhibition for the general public in Liechtenstein.

Commuting by Bicycle: Landscape, Architecture, Atmospheres

Project Description

tbc

Participating Institutions

Project Participants

Employee
Dr. oec. HSG Dipl. Arch. ETH Christoph Michels
- Principal Investigator
Principal Investigator

Mindfulness in Organizations

Project Description

The increasing complexity of modern workplaces calls for the examination of implementable means for employees to manage their profession in a way that facilitates both their performance and their well-being. Excessive workplace demands can lead to exhaustion and burnout; in turn, workplaces can provide job resources that assist in goal achievement, facilitate engagement, and mitigate exhaustion. Yet, while different individuals can interpret the same circumstances in different ways, the mechanisms through which employees' individual differences in personal resources shape the way they perceive, affect, and are affected by their workplace's characteristics have remained elusive.
This doctoral research pursues twofold aims: first, to identify workplace-related personal resources that are malleable through mindfulness training; second, to elucidate the mechanisms through which they promote or obstruct performance and well-being. It encompasses the implementation of experimental studies to assess the mechanisms, scope, and magnitude of effects occasioned by mindfulness training on employees' accumulation of personal resources, perceptions of workplace characteristics, and experiences of burnout, engagement, and well-being. Its results will guide the development of workplace interventions that enable employees to thrive both professionally and personally.

Relevance to Liechtenstein

Im Rahmen des Projekts werden die Auswirkungen von Achtsamkeitspraxis auf Arbeitnehmende und Führungskräfte erforscht. Das kann grundsätzlich auch für Personen in Liechtenstein interessant sein, aber einen direkten Bezug zum Land, hat es nicht.

Keywords

Leadership Mindfulness Personality

Mindfulness in Organizations

Project Description

The practice of mindfulness, that is, non-judgmental attention to present-moment experiences, originates in the Buddhist tradition. It is, however, not only a spiritual concept, but also a scientifically sound disposition that interacts with a variety of mental properties including the abilities to direct and sustain one's attention, and to regulate one's emotions. For example, when examined within organizational settings, it correlates positively with job performance, job satisfaction, and prosocial behavior; and negatively with impulsivity, hostility, and burnout, among others. Further, organizations themselves can be more or less mindful as a collective "hive mind." Yet, research on the application of mindfulness practices within organizational settings is still in its infancy. This doctoral project aims to explore the interaction between individual and collective mindfulness and their interactions with ethical and destructive leadership behaviors. Further, it aims to identify ways to improve them. Its results will deepen our understanding of organizations that allow their employees to thrive both professionally and personally.

Relevance to Liechtenstein

Im Rahmen des Projekts werden die Auswirkungen von Achtsamkeitspraxis auf Arbeitnehmende und Führungskräfte erforscht. Das kann grundsätzlich auch für Personen in Liechtenstein interessant sein, aber einen direkten Bezug zum Land, hat es nicht.

Keywords

Leadership Mindfulness Personality

Mindfulness and Self-Leadership Training on Stress Management and Work Performance: A Randomized Controlled Pilot Intervention Study of Middle-Hierarchy Managers

Project Description

Today's complex business environment is characterised by rapid technological changes, global-isation, diminishing resources and increasing costs. The sole way to lead a business that can both survive and thrive in such an environment is by applying flexible, strategic solutions. However, such trends also increase pressures and demands on management. Although most employees experience some kind of work-related stress, business leaders bear the brunt as they are responsible for the changes. Recently, self-leadership and mindfulness have been increasingly adopted to equip leaders with the attributes and attitudes necessary to carry both internal and external stimuli.
Mindfulness offers a multitude of benefits to any organisation. Increased work performance, work satisfaction, organisational commitment, well-being, high resilience, better stress man-agement along with improved social skills, emotional intelligence and improved social behav-iour are all attributes that can be gained. Through effective self-leadership, leaders can gain greater control over self-efficiency, coping strategies and the self-motivation required to en-hance personal and organisational performance. This is also related to greater job satisfaction, decreased absenteeism and lower levels of perceived stress and performance-related anxie-ty.
The initial aim of the study is to determine whether there is any positive impact from self-leadership and/or mindfulness training on the stress levels and performance of middle-hierarchy managers. The study will also examine the spill over effects associated with leaders' immediate practice of self-leadership and mindfulness strategies on their respective subordi-nates. The subordinates will, in this regard, be in a position to enhance their degree of resili-ence (better coping with stress, physical health problems, depression and burnout) and their work performance. The research is conducted using longitudinal cohort study data. The con-text of the study will be Austria, Liechtenstein and Switzerland.

Relevance to Liechtenstein

The pandemic has affected the community of Liechtenstein in several ways. For instance, businesses have closed down their operations after thriving for several years, learning has been affected by the implementation of social distancing measures, healthcare services have been
stretched and lives have been lost. Training managers and employees of an organisation in
mindfulness and self-leadership will have spillover effects across the community (Collins & Jackson, 2015). For instance, various stakeholders across the community are likely to collaborate
with each other by facilitating the rolling out of resources aimed at fighting the pandemic. With
the organisation operating across the community, it will act as an example for other institutions,
such as universities, that will further develop the right training approaches for their employees to enable them to cope with the pandemic. Mindfulness is likely to contribute to the development of compassion across the community. This is because employees and managers will
demonstrate concern towards vulnerable members of the community, which will make it possible for their needs and problems to be solved (Collins & Jackson, 2015). Evidence from studies
that have been carried out across different societies have determined that COVID-19 has made
people register loss of control, while others become vulnerable because of overwhelming emotions such as guilt, grief and fear. Mindfulness and self-leadership training will have a wider effect on the community because people will learn to appreciate present experiences instead of
fighting them. This will have the effect of providing the majority of people across the community with the capability to face challenges in the most positive and productive way, using the resources at their disposal. The community will benefit in the long-term through a positive cognitive and emotional effect throughout the majority of the public.

Scientific, Economic and Societal Impact

COVID-19 has no doubt disrupted the manner in which people live within society and operate in
workplaces globally. Preserving the status quo will certainly be challenging and this explains why
a number of establishments have moved from long-term priorities to short-term objectives in
the attempt to survive COVID-19. The emotions of employees, too, have been under duress
with the uncertainty about how long the pandemic will last. The greatest challenge that the
management of different establishments face is being able to strike a balance between being
authoritative and empathetic (Baron et al., 2018). Training managers and employees in selfleadership and mindfulness will enable them to develop the right mechanisms for dealing with
teams that operate remotely. Furthermore, such managers will be in a position provide a positive influence and working environment for their employees. This will enable them to both determine and put into practice the implementation of a business continuity plan that will enable
them overcome the challenges that business is dealing with as a result of the pandemic.
Training employees in mindfulness and meditation will provide them with the skills that they require to manage their circumstances and concerns. Managers and employees will subsequently
exhibit calmness (Hafeez, 2019). Being calm will enable employees and managers to deal with
all stakeholders, including customers and suppliers, effectively. Stakeholders will be confident to
overcome the uncertain times in which the business environment is currently operating. By subjecting their employees to self-leadership and mindfulness training, company administration will
be connecting the operations of the firm to the future. Failing to train the employees accordingly may pose long-term challenges that could enable employees to disconnect with each
other.

Keywords

Self-leadership Mindfulness
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